Enterprise AI Platform Engineering · Asia-Pacific

We build AI platforms
ready for real business.

Built to Retrieve

Justsun is an enterprise AI platform engineering company that designs, builds and operates secure, scalable AI systems for real-world business environments.

We bring together AI architecture, enterprise knowledge systems, model orchestration, workflow automation, system integration, user experience, security assurance and cloud operations within one accountable delivery framework.

Enterprise RAGKnowledge PlatformsLLM GatewayAI AgentsWorkflow AutomationEnterprise IntegrationAI GovernanceSecurity AssuranceCloud OperationsObservability
justsun · platform
ANSWEREVIDENCEAUDIT KNOWLEDGEMODELSAGENTSSYSTEMSSECURITYOPERATIONS
Engineering standards

Measured against standards that matter.

Every engagement is designed around measurable acceptance criteria. Performance, retrieval quality, security controls and operational readiness are verified before production release. These are design and acceptance targets, not a record of past results.

99.9%
Production uptime target
95%
Required test pass rate before release
0
Critical or blocker defects at go-live
95%
Source traceability target for grounded answers
Answer quality across evaluation rounds relevance · illustrative
95908580 R1R2R3R4R5
The platform

Four connected layers. One accountable delivery team.

We design the user experience, AI orchestration, knowledge architecture and operational foundation as one connected system. Data flows through the platform while permissions, evidence and audit records remain traceable across every layer.

L1 · EXPERIENCE CHAT CITATIONS ADMIN CONSOLE L2 · ORCHESTRATION ROUTING · FALLBACK PROMPTS · AGENTS · WORKFLOW L3 · KNOWLEDGE DOCS → CHUNKS → EMBEDDINGS VECTOR STORE · RETRIEVAL L4 · PLATFORM & OPS PERMISSIONS AUDIT · BACKUP MONITORING · ALERTS DATA ↓ ↑ EVIDENCE · AUDIT PRODUCTION AI PLATFORM
L1L1 — Experience & Interface

Chat interface, source citations, confidence cues, knowledge-base screens, admin console, responsive and mobile.

L2L2 — AI Orchestration & Automation

AI API gateway, prompt management and versioning, usage metering, provider fallback and rate limiting.

L3L3 — Knowledge & Data

Document ingestion and chunking, embeddings, vector store, retrieval tuning and grounded answer assembly.

L4L4 — Security, Cloud & Operations

Identity and permissions, cloud deployment, monitoring and alerting, backup and recovery, audit logging.

L1–L4One connected platform

The four layers work as one system. Data enters at the interface and flows down to the knowledge and operations layers; evidence and audit records flow back up, so every answer can be traced to its sources and every action to its approval.

How it works

From a document to an answer you can check.

Every answer our platforms give can be traced back to the passage it came from. Step through the pipeline below.

Swipe sideways to see the whole diagram

INGEST QUEUE · 3 01 · INGEST 02 · CHUNK 03 · EMBED & STORE 1 2 3 04 · RETRIEVE & RANK QUESTION → EMBED → MATCH
01 Ingest
Business outcomes

AI systems designed around business outcomes.

Technology only matters when it improves the way a business operates. We design AI platforms around practical outcomes, measurable controls and processes that teams can maintain.

01

Find trusted information faster

Before

Fragmented documents across drives, mailboxes and systems

With Justsun

A searchable, citable knowledge platform

Turn fragmented documents, records and operational knowledge into a searchable platform with permissions, citations and source traceability.

02

Automate repetitive workflows

Before

Manual, repetitive processing

With Justsun

Automated workflows with human review checkpoints

Use controlled AI agents to classify information, prepare documents, route requests and complete multi-step processes with human approval.

03

Connect existing systems

Before

Several disconnected systems

With Justsun

One integration layer of APIs and events

Integrate AI with ERP, CRM, HR, finance, identity and internal databases without replacing the systems the business already depends on.

04

Operate AI with control

Before

No visibility of AI usage or spend

With Justsun

Cost, model and risk dashboards

Monitor model performance, usage, cost, security events and service health through a governed operational framework.

Solution patterns

Practical ways organisations put AI to work.

These representative solution patterns show how our platform capabilities can be combined around different business requirements.

Enterprise Knowledge Platform

Critical knowledge is distributed across documents, shared drives, websites and internal systems.

Swipe sideways to see the whole diagram

DOCUMENTSKNOWLEDGEPIPELINEVECTOR STOREIDENTITYRAGUSERINTERFACEREPRESENTATIVE ARCHITECTURE · COMPONENTS VARY BY CLIENT

A permission-aware RAG platform that retrieves relevant information, produces source-grounded answers and provides administrators with knowledge and usage controls.

Permission-aware retrieval, source citations on every answer, and an audit log of queries and administrative changes.

Staff reach the governing document rather than a paraphrase of it, and can see where every answer came from.

Multi-Model AI Gateway

Teams need access to multiple AI models without creating separate integrations, uncontrolled costs or provider dependency.

Swipe sideways to see the whole diagram

APPLICATIONSAI GATEWAYROUTINGFALLBACKUSAGEMETERINGAPPROVEDMODELSREPRESENTATIVE ARCHITECTURE · COMPONENTS VARY BY CLIENT

A central AI gateway for model routing, fallback, rate limits, prompt management, usage metering and cost reporting.

A model allow-list, per-team rate limits and budgets, prompt versioning and metering of every request.

Teams adopt new models through one controlled door, with cost and usage visible per team.

AI Operations & Incident Intelligence

Technical teams spend significant time reviewing alerts, logs, previous incidents and operational documents.

Swipe sideways to see the whole diagram

LOGSALERTSINCIDENTCLASSIFICATIONKNOWLEDGERETRIEVALHUMANESCALATIONREPRESENTATIVE ARCHITECTURE · COMPONENTS VARY BY CLIENT

An operational AI platform that classifies events, prepares incident summaries, retrieves relevant procedures and supports controlled escalation workflows.

Read-only access to logs by default, human approval before any escalation action, and every classification recorded with its evidence.

Engineers start from a classified, summarised incident with the relevant procedure attached, instead of from raw alerts.

Examples are representative solution patterns. Final architecture, controls and acceptance criteria are defined according to each client's environment.

Capabilities

The engineering capabilities behind every platform.

Our teams combine platform engineering, user experience and quality assurance throughout the complete delivery lifecycle.

Platform, AI & Backend Engineering

We design the architecture and build the services, data pipelines and AI components required to support real production workloads.

  • System architecture and data-flow design
  • Backend services and API engineering
  • Enterprise RAG and vector search
  • LLM gateway, fallback and usage metering
  • AI agents and workflow orchestration
  • Cloud infrastructure and CI/CD
REQUESTS PER SERVICE · ILLUSTRATIVE

Experience & Product Interface

We turn complex AI capabilities into clear, usable interfaces for employees, administrators and customers.

  • Enterprise chat and knowledge interfaces
  • Source citations and confidence indicators
  • Administrative and analytics dashboards
  • Prompt and knowledge-base management
  • Responsive web and mobile experiences
  • Design systems and accessibility

Quality, Security & Assurance

Testing and assurance are built into the project from the beginning, not added immediately before release.

  • Functional and regression testing
  • AI evaluation and hallucination testing
  • Prompt-injection and abuse testing
  • Authentication and access-control verification
  • Sensitive-data exposure testing
  • Backup and recovery validation
CONTINUOUS SCAN · QA · SECURITY · OPS
Service modules

Seven ways to turn AI capability into operational value.

Begin with one focused engagement or combine multiple modules into a complete enterprise AI programme.

99.9% UPTIME SERVICE LEVEL API LATENCY · p95 ALERT QUEUE CLEARED TRIAGED CLEARED BACKUP OK

Managed AI Operations

Managed AI Operations · Monthly retainer

We monitor, maintain and continuously improve production AI platforms through agreed service levels, incident response, model regression testing, cost reviews and written operational reporting.

What's included
  • Service tiers with agreed response times
  • Monitoring, alerting and on-call escalation
  • Incident response and written postmortems
  • Model version upgrades with regression checks
  • Token and cloud cost review each cycle
  • Backup and recovery drills, monthly report
MODEL COMPARISON · SAME EVAL SET A 87.6 B 84.9 C 79.2 RELEVANCE · HIT RATE · CITATION ACCURACY ATTACK PATTERN MATRIX PROMPT INJECTION · LEAKAGE · JAILBREAK

AI Evaluation & Red Team

AI Evaluation & Red Team · Subscription

We evaluate answer quality, retrieval performance, prompt-injection resistance, data exposure risks and model behaviour before release and after major platform changes.

What's included
  • Evaluation dataset built from your own documents
  • Relevance, hit rate, citation accuracy, unsupported rate
  • Model comparison on identical questions
  • Prompt-injection and jailbreak attack suite
  • Sensitive-data leakage probing
  • Regression report on every model release
TASK TOOL CALLS · READ & WRITE HUMAN APPROVAL EXECUTED

Agentic Workflows

Agentic Workflow Automation · Build

We design controlled AI agents that retrieve information, use approved tools and complete multi-step business processes with human review and complete audit trails.

What's included
  • Agent design and tool-calling architecture
  • Cross-system actions with permission boundaries
  • Human approval gates on consequential steps
  • Full action audit log, replayable
  • Failure handling and rollback paths
  • Task-success evaluation, not just answer quality
ERP CRM HRM FINANCE SaaS SSO / IdP API GATEWAY EVENTS · WEBHOOKS · MICROSERVICES

Enterprise Integration & API Engineering

Enterprise Integration & API Engineering

We connect AI platforms with ERP, CRM, HR, finance, identity, communications and internal databases through secure APIs and event-driven integrations.

What's included
  • ERP, CRM, HRM and finance system integration
  • API gateway and microservice architecture
  • Legacy modernisation and API wrapping
  • Webhook and event-driven integration
  • Single sign-on, SSO and identity synchronisation
  • Third-party SaaS and cloud service connectors
SCAN & OCR TABLE & FIELD EXTRACTION CLEAN · DEDUPE · STANDARDISE GOVERNED KNOWLEDGE

Data Engineering & Knowledge Digitisation

Data Engineering & Knowledge Digitisation

We transform documents, records and operational data into clean, structured and governed knowledge that AI systems can search and use reliably.

What's included
  • Bulk digitisation of documents and historical records
  • OCR, table and field-level data extraction
  • ETL / ELT data processing pipelines
  • Data cleaning, de-duplication and standardisation
  • Metadata schema and classification tagging design
  • Knowledge-base lifecycle and version management
POLICY & STANDARDS RISK TIERING HIGH · human sign-off MEDIUM · reviewed LOW · logged MODEL & USE-CASE CLASSES AUDIT TRAIL PROMPT · MODEL · OUTPUT · ACCESS EVIDENCE CHAIN HOURS → DELIVERABLE → TEST → SIGN-OFF

AI Governance, Risk & Compliance

AI Governance, Risk & Compliance

We establish policies, risk classifications, access controls, audit records and evidence processes for responsible enterprise AI operations.

What's included
  • AI governance framework and usage policy
  • Risk tiering for models and applications
  • Sensitive data and personal information protection
  • Prompt, model and output auditing
  • Access control and audit trail
  • Vendor and third-party model risk assessment
  • Compliance evidence and management reporting
  • Evidence chain: hours → deliverable → test → sign-off
FINANCE &COMPLIANCE DOCS SUPPORT, SALES& SERVICE DESK HR POLICY &INTERNAL ASSISTANT IT / NOC INCIDENTANALYSIS LEGAL & CONTRACTREVIEW E-COMMERCE &CONTENT AUTOMATION MANAGEMENT REPORTING& DECISION SUPPORT

Industry AI Solutions

Industry AI Solutions

We adapt platform architecture, workflows and controls to the operational requirements of specific industries and business functions.

Solution areas
  • Finance and compliance document analysis
  • Customer service, sales and support platforms
  • HR policy and internal knowledge assistants
  • IT, NOC and operations incident analysis
  • Legal and contract review systems
  • E-commerce and content management automation
  • Management reporting and decision support
Industries & functions

Built around the way your organisation actually works.

We adapt our platform architecture to different operating environments, information structures, security requirements and approval processes.

Swipe sideways to see the whole diagram

Financial Services & ComplianceIllustrative scene · no client data
COMPLIANCE DOCUMENTS01 INPUTRISK SIGNALS02 CLASSIFYREVIEW WORKFLOW03 OUTPUT
LOGS & EVENTS01 INPUTALERTS02 CLASSIFYREMEDIATION SUGGESTIONS03 OUTPUT
DOCUMENT RETRIEVAL01 INPUTCITATIONS02 CLASSIFYPERMISSIONS03 OUTPUT
POLICY LOOKUP01 INPUTONBOARDING FLOW02 CLASSIFYDOCUMENT APPROVAL03 OUTPUT
CASE CLASSIFICATION01 INPUTKNOWLEDGE RETRIEVAL02 CLASSIFYREPLY DRAFTS03 OUTPUT
CLAUSE EXTRACTION01 INPUTDIFFERENCE COMPARISON02 CLASSIFYOBLIGATION TRACKING03 OUTPUT
Recommended service modules

Open in Services

Technology ecosystem

Model-neutral. Cloud-ready. Built to integrate.

We select technologies according to the client's requirements, existing environment, security policies and operational constraints. Our architecture is designed to reduce dependency on any single model or infrastructure provider.

Technologies we work with

Assurance

Verified before release. Monitored after go-live.

Every platform is reviewed against a documented assurance checklist. Issues remain open until the required fix has been implemented and successfully retested.

Assurance scan · illustrative verification flow
Sample sequence, not a live system
  1. Authentication and session handlingQueued
  2. Role-based and attribute-based access controlQueued
  3. API access-control matrixQueued
  4. Prompt-injection resistanceQueued
  5. Sensitive-data exposure testingQueued
  6. Input validation and sanitisationQueued
  7. AI-call and administrative audit logsQueued
  8. Model and prompt regression testingQueued
  9. Backup and recovery drillsQueued
  10. Operational monitoring and alert escalationQueued
Audit trail
    Not yet run
    Delivery model

    Clear scope. Measurable milestones. Evidence-based acceptance.

    Projects are divided into defined work packages, estimated in hours and delivered against agreed milestones. Each milestone includes the documentation, test results and evidence required for acceptance.

    Define business objectives, users, workflows, data sources, integrations, security controls and acceptance criteria.

    Deliverables
    • Requirements
    • Current-state assessment
    • Acceptance criteria

    Produce the platform architecture, data flow, interface design, work packages, estimates and implementation roadmap.

    Deliverables
    • Architecture diagram
    • Data flow
    • Delivery plan

    Develop iteratively while functional testing, AI evaluation and security verification run alongside implementation.

    Deliverables
    • Working software
    • Test records
    • Technical documentation

    Review each milestone against agreed requirements, test results and documented acceptance evidence.

    Deliverables
    • Test evidence
    • Issue closure
    • Acceptance record

    Monitor production health, resolve incidents, review costs, validate model changes and provide written operational reports.

    Deliverables
    • Monitoring
    • Incident process
    • Monthly report
    Working with us

    Regional collaboration with enterprise delivery discipline.

    Our main delivery contacts operate within Asia-Pacific working hours, allowing reviews, project discussions and releases to happen within the client's normal business day.

    • Weekly project reviews with written records
    • Documentation available in English, Chinese or Japanese
    • One accountable delivery lead
    • Defined work packages and hour estimates
    • Milestone-based acceptance
    • Collaboration with internal and external technical teams
    GMT+7--:-- GMT+8--:-- GMT+9--:-- GMT+10--:-- ASIA-PACIFIC WORKING HOURS · LIVE WORKING 09:00–18:00 LOCALOUTSIDE HOURS ENGLISH中文日本語
    Questions

    The things clients ask first.

    How do you price the work?
    We use a time-and-materials model. Work is divided into defined packages, estimated in hours and agreed before implementation begins. Billing is based on accepted work and supported by delivery and work records.
    Ownership, licensing and reuse rights are defined in the project agreement. Client-specific code, documentation and deliverables are handed over according to the agreed contractual terms.
    Our architecture is model-neutral. Depending on project requirements, we can integrate commercial APIs, cloud-hosted models and approved open-source models while providing routing, fallback, usage controls and cost reporting.
    We combine source-grounded generation, retrieval evaluation, citation requirements, prompt controls, confidence indicators and human-review workflows. Acceptance thresholds are defined and tested for each use case.
    Yes. We can connect with existing databases, APIs, identity systems and enterprise applications. Integration requirements and security controls are assessed during the architecture phase.
    Yes. We can deliver the complete platform or take responsibility for selected work packages while coordinating with the client's internal team and other approved suppliers.
    Data handling is designed according to the client's security and compliance requirements. Controls may include encryption, role-based access, data isolation, audit logging, retention policies and restricted model access.
    We can provide monitoring, incident response, regression testing, model upgrades, cost reviews, backup validation and written operational reporting through a managed-service arrangement.
    GROUNDED ANSWER · LIVE LOOP ILLUSTRATIVE QUESTION 1 2 3 0.91 VERIFIED SCOPE & HOURS TEST RECORDS ACCEPTANCE EVERY ANSWER TRACES BACK TO A SOURCE · ILLUSTRATIVE
    About Justsun

    Engineering AI platforms from architecture to operation.

    Justsun L.L.C-FZ is an enterprise AI platform engineering company serving organisations across Asia-Pacific and international markets.

    We design, build, verify and operate AI digital platforms that combine enterprise knowledge, model orchestration, workflow automation, system integration, user experience, security assurance and cloud operations.

    Our work is delivered through clearly defined scopes, measurable acceptance criteria and documented evidence. Clients work with one accountable delivery structure from initial architecture through production operation and handover.

    Justsun · company record
    Entity
    Justsun L.L.C-FZ
    Focus
    Enterprise AI platforms
    Region
    Asia-Pacific · International
    Languages
    English · Chinese · Japanese
    Architecture
    Model-neutral
    Delivery
    Architecture → Build → Verify → Operate
    Contact

    Let's define what your AI platform needs to achieve.

    contact@justsun.ai

    Tell us what you are planning to build, improve or automate. We will review your requirements and respond with a proposed scope, delivery approach and estimated work packages.